/* Cores da Clínica Lindomar Delgado (rosa e azul da logo, marrom do texto). */
:root {
  --rosa: #c03552;
  --rosa-forte: #9f2a42;
  --rosa-claro: #fcecef;
  --azul: #1d6a9c;
  --azul-claro: #e6f0f7;
  --ambar: #a85a06;
  --ambar-claro: #fff2dc;
  --cinza: #6b6263;
  --cinza-claro: #f0ecec;
  --texto: #3b3130;
  --suave: #74686a;
  --fundo: #faf6f5;
  --cartao: #ffffff;
  --borda: #e8dedc;
  --foco: #1d6a9c;
  --sombra: 0 1px 2px rgba(59, 49, 48, .05), 0 6px 18px rgba(59, 49, 48, .06);
  --raio: 14px;
  color-scheme: light;
}

@media (prefers-color-scheme: dark) {
  :root {
    --rosa: #ec6f87;
    --rosa-forte: #f48da1;
    --rosa-claro: #3b2229;
    --azul: #74b3de;
    --azul-claro: #1b2c38;
    --ambar: #f2a650;
    --ambar-claro: #382815;
    --cinza: #aaa0a0;
    --cinza-claro: #2e2828;
    --texto: #f1eae9;
    --suave: #b8acab;
    --fundo: #191514;
    --cartao: #241f1e;
    --borda: #3a3231;
    --foco: #74b3de;
    --sombra: 0 1px 2px rgba(0, 0, 0, .3);
    color-scheme: dark;
  }
  .logo-grande, .marca img { background: #fff; border-radius: 10px; }
}

* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body {
  margin: 0;
  background: var(--fundo);
  color: var(--texto);
  font: 16px/1.5 "Segoe UI", system-ui, -apple-system, Roboto, "Helvetica Neue", Arial, sans-serif;
}
body.sem-rolagem { overflow: hidden; }
h1 { font-size: 1.6rem; line-height: 1.25; margin: 0 0 .75rem; }
h2 { font-size: 1.15rem; margin: 2rem 0 .75rem; }
a { color: var(--azul); }
:focus-visible { outline: 3px solid var(--foco); outline-offset: 2px; border-radius: 6px; }
[hidden] { display: none !important; }

.pagina { max-width: 780px; margin: 0 auto; padding: 24px 16px 64px; }
.carregando, .suave { color: var(--suave); }
.dica { color: var(--suave); font-size: .875rem; margin: .25rem 0 0; }
.erro { color: var(--rosa); font-weight: 600; min-height: 1.5em; margin: .5rem 0; }
.centro { text-align: center; }

.cartao {
  background: var(--cartao);
  border: 1px solid var(--borda);
  border-radius: var(--raio);
  box-shadow: var(--sombra);
  padding: 20px;
}

/* ---------------------------------------------------------------- botões */
.botao {
  display: inline-flex; align-items: center; justify-content: center; gap: .4rem;
  min-height: 44px; padding: 10px 16px;
  border: 1px solid var(--borda); border-radius: 10px;
  background: var(--cartao); color: var(--texto);
  font: inherit; font-weight: 600; text-decoration: none; cursor: pointer;
}
.botao:hover { border-color: var(--suave); }
.botao.principal { background: var(--rosa); border-color: var(--rosa); color: #fff; }
.botao.principal:hover { background: var(--rosa-forte); border-color: var(--rosa-forte); }
.botao.grande { width: 100%; min-height: 52px; font-size: 1.05rem; }
.botao.discreto { border-color: transparent; background: transparent; color: var(--suave); }
.botao.discreto:hover { color: var(--texto); background: var(--cinza-claro); }
.botao:disabled { opacity: .6; cursor: wait; }
.link {
  border: 0; background: none; padding: 6px 0; cursor: pointer;
  color: var(--azul); font: inherit; font-size: .9rem; font-weight: 600;
}
.link:hover { text-decoration: underline; }
@media (prefers-color-scheme: dark) { .botao.principal { color: #1c1213; } }

/* ---------------------------------------------------------------- entrada */
.pagina-entrada { min-height: 100vh; display: grid; place-items: center; }
.entrada { width: 100%; max-width: 420px; padding: 28px 24px; }
.entrada h1 { text-align: center; font-size: 1.35rem; }
.entrada .suave { text-align: center; margin-bottom: 1.25rem; }
.logo-grande { display: block; width: 170px; height: auto; margin: 4px auto 16px; padding: 6px; }
label { display: block; font-weight: 600; margin: 14px 0 6px; }
input, textarea {
  width: 100%; padding: 12px 14px;
  border: 1px solid var(--borda); border-radius: 10px;
  background: var(--fundo); color: var(--texto); font: inherit;
}
input { min-height: 48px; font-size: 1.05rem; }
textarea { resize: vertical; min-height: 64px; }
input:focus, textarea:focus { outline: 3px solid color-mix(in srgb, var(--foco) 35%, transparent); border-color: var(--foco); }

/* ---------------------------------------------------------------- topo */
.topo {
  position: sticky; top: 0; z-index: 10;
  background: color-mix(in srgb, var(--cartao) 92%, transparent);
  backdrop-filter: blur(8px);
  border-bottom: 1px solid var(--borda);
}
.topo-dentro {
  max-width: 780px; margin: 0 auto; padding: 10px 16px;
  display: flex; align-items: center; gap: 12px; flex-wrap: wrap;
}
.marca { display: flex; align-items: center; gap: 10px; color: var(--texto); text-decoration: none; font-weight: 700; margin-right: auto; }
.marca img { width: 34px; height: 34px; object-fit: contain; padding: 2px; }
.quem { display: flex; align-items: center; gap: 4px; min-width: 0; }
.quem-nome { max-width: 40vw; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; color: var(--suave); }
.voltar { font-weight: 600; text-decoration: none; padding: 8px 0; }
.titulo-conversa { display: flex; flex-direction: column; line-height: 1.2; margin-right: auto; }
.contador { color: var(--suave); font-size: .85rem; }
.topo-barra { flex-basis: 100%; }
.so-no-celular { display: none; }
@media (max-width: 520px) {
  .some-no-celular { display: none; }
  .so-no-celular { display: inline; }
  .quem .botao { padding-left: 8px; padding-right: 8px; }
}
.topo-barra .barra { height: 6px; }

/* ---------------------------------------------------------------- progresso */
.barra { height: 8px; border-radius: 99px; background: var(--cinza-claro); overflow: hidden; }
.barra-cheia { height: 100%; width: 0; background: var(--rosa); border-radius: inherit; transition: width .3s ease; }
.progresso p { margin: 0 0 10px; }
.progresso .barra { margin-bottom: 16px; }
.grande-texto { font-size: 1.15rem; font-weight: 700; }

.como { margin-top: 16px; }
.como summary { cursor: pointer; font-weight: 700; }
.como ol { padding-left: 1.25rem; margin: 12px 0 0; }
.como li { margin: 6px 0; }
.legenda { list-style: none; padding: 0; margin: 8px 0; }
.legenda li { margin: 6px 0; }

.selo {
  display: inline-block; padding: 2px 8px; border-radius: 99px;
  font-size: .8rem; font-weight: 700; white-space: nowrap;
}
.selo.atencao { background: var(--ambar-claro); color: var(--ambar); }
.selo.muito { background: var(--rosa-claro); color: var(--rosa); }
.selo.pouco { background: var(--azul-claro); color: var(--azul); }
.selo.nao { background: var(--cinza-claro); color: var(--cinza); }

/* ---------------------------------------------------------------- lista de conversas */
.lista-conversas {
  list-style: none; padding: 0; margin: 0;
  display: grid; gap: 12px; grid-template-columns: repeat(auto-fill, minmax(230px, 1fr));
}
.conversa {
  display: flex; flex-direction: column; gap: 10px; height: 100%;
  color: var(--texto); text-decoration: none; padding: 16px;
  transition: border-color .15s, transform .15s;
}
.conversa:hover { border-color: var(--rosa); transform: translateY(-1px); }
.conversa.pronta { border-color: color-mix(in srgb, var(--azul) 35%, var(--borda)); }
.conversa .barra { height: 6px; }
.conversa-topo { display: flex; justify-content: space-between; align-items: center; gap: 8px; }
.estado { font-size: .8rem; font-weight: 700; color: var(--suave); }
.estado.meio { color: var(--rosa); }
.estado.ok { color: var(--azul); }
.resumo {
  color: var(--suave); font-size: .9rem; flex: 1;
  display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden;
}
.conversa-pe { display: flex; gap: 6px; align-items: center; flex-wrap: wrap; font-size: .8rem; color: var(--suave); }
.rodape { margin-top: 28px; text-align: center; }

/* ---------------------------------------------------------------- itens da conversa */
.intro { margin: 0 0 16px; }
.itens { list-style: none; padding: 0; margin: 0; display: grid; gap: 16px; }
.item { scroll-margin-top: 110px; border-left: 4px solid var(--borda); transition: border-color .2s; }
.item.respondido { border-left-color: var(--azul); }
.item-topo { display: flex; justify-content: space-between; align-items: center; margin-bottom: 4px; }
.numero { font-size: .8rem; font-weight: 700; color: var(--suave); text-transform: uppercase; letter-spacing: .04em; }
.rotulo { font-size: .8rem; font-weight: 700; color: var(--suave); text-transform: uppercase; letter-spacing: .04em; margin: 14px 0 6px; }
.trecho { display: flex; flex-direction: column; gap: 6px; }
.anotacao {
  margin: 0; padding: 12px 14px; border-radius: 10px;
  background: var(--rosa-claro); font-weight: 600; font-size: 1.02rem;
}

.bolha {
  max-width: 88%; padding: 8px 12px; border-radius: 14px;
  background: var(--fundo); border: 1px solid var(--borda);
  align-self: flex-start; overflow-wrap: anywhere;
}
.bolha.atendente { align-self: flex-end; background: var(--azul-claro); border-color: transparent; }
.bolha .autor { display: block; font-size: .72rem; font-weight: 700; color: var(--suave); margin-bottom: 2px; }

.opcoes { display: grid; gap: 8px; grid-template-columns: repeat(4, 1fr); }
@media (max-width: 640px) { .opcoes { grid-template-columns: 1fr 1fr; } }
.opcao {
  position: relative;
  display: flex; flex-direction: column; align-items: flex-start; gap: 2px; text-align: left;
  min-height: 64px; padding: 10px 26px 10px 12px; border-radius: 10px; cursor: pointer;
  border: 2px solid var(--borda); background: var(--cartao); color: var(--texto); font: inherit;
  transition: background .15s, border-color .15s;
}
.opcao small { font-size: .75rem; color: var(--suave); line-height: 1.3; }
.opcao:hover { border-color: var(--suave); }
.opcao.atencao[aria-pressed="true"] { background: var(--ambar-claro); border-color: var(--ambar); }
.opcao.muito[aria-pressed="true"] { background: var(--rosa-claro); border-color: var(--rosa); }
.opcao.pouco[aria-pressed="true"] { background: var(--azul-claro); border-color: var(--azul); }
.opcao.nao[aria-pressed="true"] { background: var(--cinza-claro); border-color: var(--cinza); }
.opcao[aria-pressed="true"]::after { content: "✓"; position: absolute; top: 8px; right: 10px; font-weight: 800; }

.item-pe { display: flex; justify-content: space-between; align-items: center; gap: 8px; margin-top: 8px; min-height: 32px; }
.salvo { font-size: .8rem; color: var(--azul); margin-left: auto; }
.salvo.ruim { color: var(--rosa); font-weight: 700; }
.observacao label { font-size: .9rem; margin-top: 4px; }

.faltou { margin-top: 20px; border-left: 4px solid var(--ambar); }
.faltou label { margin-top: 0; }
.navegacao { display: flex; justify-content: space-between; gap: 12px; margin-top: 24px; flex-wrap: wrap; }
.navegacao .botao { flex: 1 1 200px; }

/* ---------------------------------------------------------------- conversa inteira (gaveta) */
.gaveta-fundo { position: fixed; inset: 0; z-index: 20; background: rgba(20, 14, 13, .45); }
.gaveta {
  position: fixed; z-index: 21; top: 0; right: 0; bottom: 0;
  width: min(520px, 100vw); display: flex; flex-direction: column;
  background: var(--cartao); box-shadow: -8px 0 30px rgba(0, 0, 0, .2);
}
.gaveta-topo {
  display: flex; justify-content: space-between; align-items: flex-start; gap: 12px;
  padding: 16px; border-bottom: 1px solid var(--borda);
}
.gaveta-topo h2 { margin: 0; }
.gaveta-lista { flex: 1; overflow-y: auto; padding: 16px; display: flex; flex-direction: column; gap: 6px; }
.dia { text-align: center; margin: 10px 0 4px; }
.dia span { font-size: .75rem; font-weight: 700; color: var(--suave); background: var(--cinza-claro); padding: 2px 10px; border-radius: 99px; }
.bolha.destaque { outline: 3px solid var(--ambar); outline-offset: 1px; background: var(--ambar-claro); }

/* ---------------------------------------------------------------- painel do administrador */
.link-admin { display: block; text-align: center; margin-top: 18px; font-size: .9rem; color: var(--suave); }
.link-admin:hover { color: var(--azul); }
.pagina.larga, .topo-dentro.largo { max-width: 1040px; }
.numeros { display: grid; gap: 12px; grid-template-columns: repeat(auto-fit, minmax(140px, 1fr)); margin-bottom: 20px; }
.numero-grande { display: flex; flex-direction: column; gap: 2px; padding: 16px; }
.numero-grande strong { font-size: 1.9rem; line-height: 1.1; }
.numero-grande span { color: var(--suave); font-size: .9rem; }
.abas { display: flex; gap: 4px; border-bottom: 1px solid var(--borda); margin-bottom: 16px; overflow-x: auto; overflow-y: hidden; }
.aba {
  padding: 10px 14px; white-space: nowrap;
  color: var(--suave); font-weight: 600; text-decoration: none; border-bottom: 3px solid transparent;
}
.aba:hover { color: var(--texto); }
.aba[aria-current="page"] { color: var(--texto); border-bottom-color: var(--rosa); }

.lista-pessoas {
  list-style: none; padding: 0; margin: 0;
  display: grid; gap: 12px; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
}
.pessoa { display: flex; flex-direction: column; gap: 10px; height: 100%; }
.pessoa .barra { height: 6px; }
.pessoa .botao { margin-top: auto; }

.filtros { display: grid; gap: 12px; grid-template-columns: repeat(auto-fit, minmax(210px, 1fr)); align-items: end; }
.filtros label { margin: 0 0 6px; font-size: .9rem; }
.filtros .marcas { grid-column: 1 / -1; display: flex; flex-wrap: wrap; align-items: center; gap: 8px 22px; }
.marcar { display: inline-flex; align-items: center; gap: 8px; margin: 0; font-weight: 500; cursor: pointer; }
.marcar input { width: 18px; height: 18px; min-height: 0; padding: 0; accent-color: var(--rosa); }
select {
  width: 100%; min-height: 48px; padding: 10px 12px;
  border: 1px solid var(--borda); border-radius: 10px; background: var(--fundo); color: var(--texto); font: inherit;
}
.contador-admin { margin: 12px 0 0; }

.grupos { display: grid; gap: 28px; margin-top: 12px; }
.grupo { display: grid; gap: 12px; }
.grupo-topo { display: flex; align-items: baseline; flex-wrap: wrap; gap: 4px 10px; }
.grupo-topo h2 { margin: 0; }
.grupo-topo .link { margin-left: auto; }
.item-admin { display: grid; gap: 10px; }
.item-admin .item-topo { margin: 0; gap: 10px; flex-wrap: wrap; }
.disse summary { cursor: pointer; color: var(--azul); font-weight: 600; font-size: .9rem; }
.disse[open] summary { margin-bottom: 8px; }
.quem-respondeu { list-style: none; padding: 0; margin: 0; display: grid; gap: 8px; }
.quem-respondeu li {
  display: flex; flex-wrap: wrap; align-items: baseline; gap: 6px 10px;
  padding-top: 10px; border-top: 1px solid var(--borda);
}
.quem-respondeu-nome { font-weight: 700; }
.quem-respondeu .quando { margin: 0 0 0 auto; }
.quem-respondeu .obs {
  flex-basis: 100%; padding: 8px 10px; border-radius: 8px;
  background: var(--fundo); white-space: pre-wrap; overflow-wrap: anywhere;
}
.faltou-admin { border-left: 4px solid var(--ambar); }
.faltou-admin .rotulo { margin-top: 0; }
.faltou-admin p { margin: 6px 0; white-space: pre-wrap; overflow-wrap: anywhere; }

/* ---------------------------------------------------------------- aviso de erro */
.aviso {
  position: fixed; z-index: 30; left: 50%; bottom: 20px; transform: translateX(-50%);
  width: calc(100vw - 32px); max-width: 520px; padding: 12px 16px; border-radius: 12px;
  background: var(--texto); color: var(--fundo); font-weight: 600; box-shadow: var(--sombra);
}

@media (prefers-reduced-motion: reduce) {
  * { transition: none !important; }
}